Return & Exchange Policy

Returns & Exchanges

  • Ms.Maven will only provide the option of exchange for size, made within 48hours of receiving the product.
  • Products that include any sort of size/length customisation will not be eligible for return/excgange.
  • Ms.Maven does not provide exchanges on items marked on SALE.

We do not offer refunds however, you can view our Returns and Exchange policy below:

  • You will be responsible for paying for your own shipping costs for exchanging/returning your item. Shipping costs are non-refundable.
  • Upon the receipt of your package your products will be examined and once approved you will get store credit/ exchange.
  • Ms.Maven reserves the right to refuse returns that do not meet our return/exchange requirements.
  • We do not provide reverse pick-up services.

Steps for exchange:

  1. For exchange please mail info@msmaven.in or msmaven.in@gmail.com  with your original order number along with reason and details of exchange within 48hours of receiving the product.
  2. Mail subject line should have 'EXCHANGE - name - order number'
  3. Once approved, we shall send you the address to courier it back to us. The courier will be organised by the you - the customer.
  4. Our team will inform you once we receive the courier and confirm the size/style change.
  5. The exchanged piece will be couriered back to your address with no additional courier charges.

Steps for return:

  1. For return, please mail info@msmaven.in with your original order number along with return reason within 48 hours of receiving the product.
  2. Mail subject line should have 'RETURN - name - order number'
  3. Once approved, we shall send you the address to courier it back to us. The courier will be organised by the you - the customer.
  4. Our team will inform you once we receive the courier and confirm the store credit. This can be redeemed at any future purchase from us.